Terms & Conditions
By placing an order with The Website Hoster, you confirm that you are in agreement with the terms and conditions below.
Web Design Terms and Conditions
We or us – The Website Hoster
You or client – The Customer
General
We will carry out work only where an agreement is provided either by email, telephone, mail or fax. We will carry out work only for clients who are 18 years of age or above. An order is deemed to be a written or verbal contract between us and the client, this includes telephone and email agreements.
Any order which is then cancelled after a 7 day cooling off period will be subject to a charge of £50.00.
Website Design
Whilst every endeavor will be made to ensure that the website is free of errors, we cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of The Website Hoster until the account is paid in full.
We cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Minor changes will be accepted upto 7 days after the order has been placed. Any amendments made after this date will be subject to an additional fee. You will be advised of this prior to any work taking place.
The client agrees to make available as soon as is reasonably possible to us, all materials required to complete the site.
We will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
We will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of a site owner. For example, any disputes re content/images that have been provided to us for use on the site.
We will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
We will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out. This covers our initial costs when setting up your website.
Once a website has been designed and completed the final balance of payment is then due in accordance within 14 days. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work.
Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
Where applications or sites are developed on servers not provided by The Website Hoster, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.
Where errors or other issues are found after the site is live, we will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the order.
Website Hosting
We use our own hosting company to display your website on the internet. No guarantees can be made as to the availability or interruption of this service and cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
We reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service with immediate effect.
Website Optimization
Due to factors beyond our control, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites.
Payment of Accounts
A 50% deposit is required from any client before any work is carried out. The remaining value is to be paid no later than 14 days after completion of the site unless a prior arrangement has been agreed.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If the account remains unpaid then access to the related website will be blocked and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in a County Court Judgement being added to the clients credit rating.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Your Privacy
We will never give your details out to any third party without your permission (this excludes legal action) and we will only email you or contact you about work related matters.